Your local business strategy that you'll need to
build a successful website for your local business


Before we get into your local business strategy online a word of caution first. This may seem obvious, nevertheless it's better to state it explicitely here.
Local businesses should NOT leave their present activities for what they are and build a completely new business on the Internet. Instead, think of ways to build an Internet presence as an extension to your local business.
Your business strategy, time and experience will show whether to put the emphasis on brick and mortar or online activities.

Putting your local service online will be based on two main strategies:
  1. expose yourself as the expert in your branche; by showing that you can build credibility and trust, the two main ingredients for building a strong community;
  2. local community building; in order for local content sites to become distinct, they must create communities to establish visitor loyalty by involving the local visitor.
These strategies are also used in the global approach, but in the next chapter we will point out how to build that for your local business.

Here's what I think could be an outstanding strategy:
1. (re-) Evaluate your customer's needs.
  • Do you:
    - know who your customers are (know their profile);
    - know where your customers are (region, district, social class);
    - know their hobbies and interests;
    - know their needs or pains;
    - and much and much more of that.
  • How do you make use of this knowledge to market your product or service offline? Do you advertise and if yes, where, when and why? Or do you offer brochures, flyers, catalogs or any printed material and what are your customers opinion about that? Etcetera.
  • How are your competitors doing? What are they doing and why?
Well, the basic marketing stuff, but very important.

2. Since you know your customer's pains and what they need, find the angle to show your expertise in your business. Write a few articles on how you solve problems. Write about those issues your competitors have forgotten or didn't write about. If you think you can't write, don't worry, I'll show you how to do that.
This will show your prospects that you are the expert they'll need. The secret here is: you can't convey your experience. So in writing down how everything works make them believe you're good and that's why they will select your business or service.
Almost alwasy the don't do it themselves because
  • they lack experience and
  • people are just plain lazy.
And in case it IS something they can do themselves or you WANT them to do so, just provide the necessary materials as a package that is for sale.

3. Begin to build a community.
You are within your market. You can read, ask and see around what's going on, what your prospects interests are. And you can go and check that. You can visit (down town) restaurants, theaters, cinema's. You can visit sport events, fairs, trade shows etc.

You want to know:
-How often people look for local information;
-What information they specificalle are searching for;
-From where they search for local information;
-How they search for information;
-Why they search for information online;
-What information they need but could not find online;
-What kind of web site they expect you to provide that meets their needs;

And if you have found a topic that has large interest, you can build part of your web site around it. Look for an authority on the subject and let him or her be responsible for the content. You only have to supervise and put it on your pages.
This may lead to themes as:
* Great restaurants in the area
* What's on at the cinema
* All about your favorite sports team
* The weather for today
* Nightlife of Yourtown


4. Start networking with other local business sites or with local portals.
If there is a local content web site in your region, study it and join it. If you have fresh and renovating ideas about content or design, talk to them. You can even consider sponsoring them or a certain part of their site to have your name and website link on it.

List your own favorite local businesses and contact the owners to exchange articles.

Make joint ventures by giving your articles away as valuable content, leaving your signature at the bottom of the articles, and promise the publisher a portion of the profits.

The local newspaper, non-competitive colleague entrepreneurs, weather channels, TV-network or radio stations are great partners to do so. Discuss the options with them. (Discuss the classical win-win proposition).

Now, let's see how you can use this local business strategy in practice.


   Next: local website tactics


 
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